Customer Service Manager

VLS Environmental Solutions, LLC•Deer Park, TX

About The Position

VLS Environmental Solutions, LLC, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40+ locations across North America. VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration. VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance. VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products. We are looking for an experienced Customer Service Manager to provide excellent customer service to our Hazardous Waste Division. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

Requirements

BA/BS degree in related filed required.
Knowledge of RCRA and DOT regulations is required.
3+ years working in the Hazardous waste or chemical industry.
Experience in providing customer service support.
Strong client-facing and communication skills

Nice To Haves

Chemistry/Biology or other science degree with relevant experience preferred.
Experience in Hazardous waste is a plus.

Responsibilities

Work directly with the sales group to ensure continuous support of external customers.
Serves as a funnel for the sales team.
Be primary contact for logistic support.
Manage Logistics contracts.
Coordinate transporters requests and negotiate rates for customer movement.
Be able to communicate client needs to chemist.
Improve customer service experience, create engaged customers, and facilitate organic growth.
Take ownership of customers issues and follow problems through to resolution.
Set a clear mission and deploy strategies focused on that mission.
Develop service procedures, policies, and standards.
Keep accurate records and document customer service actions and discussions.