Customer Service Manager STE

Steel Technologies•Farley, IA

6d•Onsite

About The Position

DUTIES AND RESPONSIBILITIES: Lead a culture of safety within your team, conducting all tasks in a safe manner and complying with Steel Tech Enterprises Safety Policies Provide leadership to and oversight of the customer service teammates ensuring customer needs are met, relationships with customers remain strong, and the company is successful Monitor customer forecasts and demand, strive to balance customer needs with available capacity, and proactively address areas of concern Monitor production schedules and oversee the release of jobs to the shop, ensuring inventory and on-time delivery targets are met Develop standard operating procedures to improve the department's operating quality and efficiency. Ensure teammates are continually training and referencing established procedures Maintain proficiency with the company enterprise resource system, continuously working to improve use of its functions and training your team to more effectively utilize its features Responsible for teammate scheduling, including work assignments/rotations, training, PTO, breaks, overtime assignments, back-up for absences, and shift rotations Maintain an understanding of company policies and ensure teammates understand them as well Provide regular teammate feedback regarding their performance and complete formal performance evaluations as required Promote a positive work environment by encouraging teamwork, recognizing superior performance, and practicing open communication with teammates Conduct all business interactions professionally and maintain confidentiality Coordinate and communicate with other members of the management team regarding department operations, performance, and concerns Maintain all required documentation Perform other duties as assigned Reasonable accommodations may be made to those who are not able to perform the essential duties of the job. WORKING CONDITIONS: Work is performed in an office setting with minimal to moderate noise due to computers, printers and people. Steel Tech Enterprises is a safety-sensitive workplace. All employment offers are contingent upon results of a 10-panel drug screening, including marijuana.

Requirements

5 years of experience in excellent leadership, collaboration, and communication skills to manage and develop customer service teams
Exceptional analytical and problem-solving abilities
Ability to effectively engage with a range of customer cultures and demands
Exceptional written and verbal communication skills
Strong organizational skills needed to plan and prioritize work activities
Delegation–delegates work assignments, gives authority to work independently, sets expectations, and monitors delegated activities
Continuous improvement: Continuously looks for ways to improve performance of self and team
Judgment –displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
Proficient computer skills, including Microsoft office (Word, Excel, Outlook, PowerPoint)
Able to travel as needed.

Nice To Haves

Experience working with advanced enterprise resource planning (ERP) systems preferred

Responsibilities

Lead a culture of safety within your team, conducting all tasks in a safe manner and complying with Steel Tech Enterprises Safety Policies
Provide leadership to and oversight of the customer service teammates ensuring customer needs are met, relationships with customers remain strong, and the company is successful
Monitor customer forecasts and demand, strive to balance customer needs with available capacity, and proactively address areas of concern
Monitor production schedules and oversee the release of jobs to the shop, ensuring inventory and on-time delivery targets are met
Develop standard operating procedures to improve the department's operating quality and efficiency. Ensure teammates are continually training and referencing established procedures
Maintain proficiency with the company enterprise resource system, continuously working to improve use of its functions and training your team to more effectively utilize its features
Responsible for teammate scheduling, including work assignments/rotations, training, PTO, breaks, overtime assignments, back-up for absences, and shift rotations
Maintain an understanding of company policies and ensure teammates understand them as well
Provide regular teammate feedback regarding their performance and complete formal performance evaluations as required
Promote a positive work environment by encouraging teamwork, recognizing superior performance, and practicing open communication with teammates
Conduct all business interactions professionally and maintain confidentiality
Coordinate and communicate with other members of the management team regarding department operations, performance, and concerns
Maintain all required documentation
Perform other duties as assigned

Benefits

Medical, Dental, and Vision after 60 days of employment
Free Telehealth services
Competitive Wellness Program, providing up to 100% discount on medical premiums
Short-Term and Long-Term Disability
Supplemental Accident Insurance through Allstate for additional coverage on accidents + cancer
Employer-Paid Life Insurance
401(k) after 60 days of employment + competitive match after one year
Paid Time Off starting after 90 days of employment
Paid Holidays starting day one!
Health Savings Account and Flexible Spending Account
Great discount programs in automotive, technology, and more
Education Assistance is available for job related courses to further your education, with up to 100% paid tuition for maintenance-related coursework and certifications
Career Advancement Opportunities
Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal, and Family services