Customer Service Manager

Boot Factory Outlet•Nashville, TN

1d•$21 - $22•Onsite

About The Position

Join the Boot Country Team! At Boot Factory Outlet, every pair of boots tells a story. As a leader in the western and work boot industry, we proudly offer thousands of boots from top national brands including Justin, J.B. Dillon, Masterson, Harley-Davidson, Sterling River, and many more. Our famous Buy One Pair, Get Two Pair FREE promotion keeps customers coming back, and we're looking for a passionate leader to help us deliver an exceptional shopping experience. We are currently seeking a full-time Customer Service Manager (CSM) to join our management team. Our stores are open seven days a week, so candidates must be available to work a flexible schedule, including days, evenings, weekends, and holidays. The Customer Service Manager partners with the General Manager to oversee the daily operations of the store while leading by example on the sales floor. This is a working manager role that combines leadership, customer service, team development, and operational excellence. The ideal candidate is an energetic leader who enjoys coaching others, solving problems, creating an outstanding customer experience, and motivating a team to achieve sales goals.

Requirements

Previous retail leadership or customer service management experience preferred.
Strong leadership, communication, and interpersonal skills.
Ability to motivate, coach, and develop a successful sales team.
Excellent customer service and conflict-resolution abilities.
Strong organizational skills with the ability to multitask in a fast-paced retail environment.
Flexible availability, including evenings, weekends, and holidays.
Ability to stand for extended periods and actively work on the sales floor throughout the shift.
Ability to freely access all areas of the store including selling floor, stock area, and register area.
Ability to operate and use all equipment necessary to run the store.
Ability to climb ladders, when needed to retrieve stock.
Ability to move or handle merchandise throughout the store generally weighing 0-60 pounds.

Responsibilities

Deliver an exceptional shopping experience by ensuring every guest receives friendly, knowledgeable, and attentive service.
Lead, coach, and motivate the sales team to achieve sales goals and provide outstanding customer service.
Ensure the sales floor is appropriately staffed and associates are strategically positioned for maximum productivity.
Assist with daily store operations, including opening and closing procedures, cash handling, bank deposits, and receiving merchandise shipments.
Execute company merchandising standards and ensure the store is clean, organized, and visually appealing.
Set clear performance expectations and provide regular coaching, feedback, and recognition to team members.
Serve as Manager on Duty when scheduled, resolving customer concerns and operational issues quickly and professionally.
Train and develop associates by strengthening their selling techniques and product knowledge.
Establish customer service goals and help team members achieve them through ongoing coaching and support.
Handle customer questions, concerns, and complaints promptly while creating positive resolutions.
Communicate effectively with store leadership and corporate partners regarding business needs and operational priorities.
Recruit, develop, inspire, and retain high-performing team members.
Foster a positive, respectful, and collaborative work environment while resolving employee concerns professionally.
Lead with integrity, accountability, and a commitment to Boot Factory Outlet's values and standards.