Sales - Customer Service Manager
Careers•Lakeland, FL
•Onsite
About The Position
TRG Lakeland (MaxPak), a corrugated packaging manufacturer, is seeking a Customer Service Manager to oversee Customer Service, Shipping, and Production Planning. This leadership position is responsible for customer satisfaction, efficient order processing, on-time delivery performance, and developing a high-performing customer service team. The role works closely with Sales and Operations and supports customer needs and business growth.
Requirements
- High school diploma or GED.
- At least 5 years of experience in a manufacturing environment.
- At least 3 years of supervisory experience leading teams of three or more employees.
- Exceptional communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Experience managing multiple priorities in a fast-paced environment.
- Employee coaching, development, and conflict resolution skills.
- Strong organizational and time-management capabilities.
- Ability to remain calm and effective under pressure.
- Commitment to customer satisfaction and continuous improvement.
Nice To Haves
- Experience in the corrugated packaging industry.
- Proficiency with Microsoft Excel and Microsoft Word.
Responsibilities
- Lead, coach, and develop Customer Service Representatives and support staff.
- Oversee customer service operations, order entry, order processing, and shipping activities.
- Ensure accurate setup of new and existing items in the ordering system.
- Review and make pricing decisions within established authority levels.
- Resolve customer concerns and escalated service issues to maintain strong customer relationships.
- Monitor on-time delivery performance and support plant quality objectives.
- Partner with Sales and Operations teams to support customer needs and business growth.
- Participate in production and scheduling meetings.
- Monitor inventory levels and recommend actions regarding stock availability and inventory trends.
- Develop, improve, and train employees on customer service procedures and best practices.
Benefits
- Competitive compensation and benefits package.
- Career growth opportunities within a growing manufacturing organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
