Customer Service Manager

Pick n Pay • Village of Great Neck, NY

8d • Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! Join Our Team as a Customer Service Manager! Are you passionate about delivering exceptional customer experiences and inspiring others to do the same? We’re looking for a dynamic Customer Service Managers to lead the way in creating a store environment where service excellence, teamwork, and community impact thrives.

Requirements

• Matric (Grade 12) – required.
• Valid driver’s license.
• 2–3 years’ frontline, face-to-face customer service experience.
• Willingness to transfer between stores as required.
• Strong organisational and coordination skills
• High attention to detail and accuracy.
• Excellent communication, collaboration, and people management abilities.
• A proactive, solutions-driven mindset with a passion for customer satisfaction.
• Adaptability in a fast-paced retail environment and confidence handling multiple priorities.
• Proficiency in MS Office (Excel, PowerPoint, Outlook).

Responsibilities

• Champion Customer Experience: Lead by example to deliver outstanding customer service daily.
• Resolve customer queries and complaints with care and efficiency.
• Collate and analyse feedback from customers and colleagues to enhance service delivery.
• Maintain Store Excellence: Ensure flawless execution of Store Operating Procedures (SOPs).
• Facilitate regular audits address any areas of non-compliance.
• Maintain exceptional store standards of cleanliness, safety, and presentation.
• Communicate and Connect: Facilitate clear and consistent communication within the team and with customers.
• Share success stories and key updates with internal and external platforms — including the local newsletter!
• Develop and Empower People: Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.
• Collaborate with management to ensure development goals are achieved.
• Administration & Projects: Manage administrative tasks accurately and timeously.
• Support and lead ad-hoc projects, including the development of project plans and timelines.
• Lead with Purpose: Drive local social responsibility initiatives that make a difference in your community.
• Manage administrative tasks and projects efficiently and accurately.
• Take ownership of your own performance and development through proactive leadership and accountability.

Benefits

• Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.
• Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.
• Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED