Cusotmer Service Manager

1110 Applied Industrial Technologies - Dixie, Inc.•Fort Smith, AR

33d•Onsite

About The Position

Applied Industrial Technologies is hiring immediately for a full-time Customer Service Manager in Ft. Smith AR. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. In our fast-paced team environment, you will collaborate with our customers and Ft. Smith team to find products and services, solve customer needs, and build ongoing business relationships. This position reports directly to our General Manager. Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Requirements

2+ years sales or customer service leadership experience in a business-to-business transactional environment.
High school diploma or GED
Written and verbal communication skills, including English grammar
Computer skills including Excel.
Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Nice To Haves

Supervisory/management experience preferred
ERP / SAP experience a plus
Analytical skills, inventory management experience preferred
Industrial sales / distribution experience a plus
Clean driving record / MVR

Responsibilities

Manage and lead / participate in day-to-day service center operations.
Hire, train, and develop service center personnel
Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
Meet customer and shipment metrics including time to fill, expediting orders, and quoting
Review and complete monthly reports as well as overseeing petty cash balancing
Ensure that customer relations are maintained at a high level
Use key metrics to evaluate and recommend best practices for operations
Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.