Customer Service Manager -Sonora East, CA Branch

Oak Valley Community Bank • Sonora, CA

1d • $60,000 - $95,000 • Onsite

About The Position

We are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we’d love to meet you. As a Customer Service Manager, you’ll play a key role in the daily operations and success of our branch. You’ll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.

Requirements

• 1+ years of experience in banking operations, sales, or customer service.
• Experience supervising or leading small teams.
• Strong knowledge of banking regulations, products, and services.
• Comfortable with lending activities and cross-selling.
• Excellent communication, organizational, and time management skills.
• Basic understanding of HR policies and labor laws.
• Proficient in Microsoft Office and banking software systems.
• Strong problem-solving and analytical skills.

Nice To Haves

• You’re a self-motivated, self-aware leader who’s ready to take the next step in your banking career.
• You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch.

Responsibilities

• Lead and motivate a team to deliver outstanding customer service.
• Support daily branch operations including compliance, security, and lending.
• Promote a sale and service culture through coaching and development.
• Assist customers with banking needs, including loan applications and product education.
• Ensure the branch is organized, efficient, and compliant with bank policies.
• Act as the acting Branch Manager when needed.
• Encourage professional growth and provide mentorship to team members.
• Engage in business development and cross-selling opportunities.
• Maintain open communication and a positive, solutions-oriented mindset.

Benefits

• medical
• dental
• vision
• retirement savings with employer match
• paid time off
• other voluntary benefits
• quarterly incentives
• annual performance-based salary increases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed