Branch Manager - East Office

Wichita Federal Credit Union•Wichita, KS

just now•Remote

About The Position

To direct the operations of a medium-sized, remote Credit Union facility, ensuring the branch meets organizational, financial, operational, service, and growth plans. This position reports to the Director of Branch Operations.

Requirements

High school graduate
Three to five years of experience leading and managing a team of people in a full-service branch

Nice To Haves

A college degree or completion of a specialized course of study at a business or apprenticeship
Advanced computer skills; proficient MS Office
Excellent time management skills
Excellent verbal and written communication skills
Ability to follow up with others regarding information needed or provided
Ability to work independently, self-starter, energetic
Able to handle highly confidential information with discretion
Detail oriented
Able to adhere to tight deadlines
Able to produce high-quality work in an efficient and timely manner
Demonstrate flexibility and adaptability by being able to discern between conflicting priorities and reprioritize as business needs dictate
Embraces change
Professional presence
Punctual, dependable, and cooperative
Possess a positive demeanor and cooperative attitude in relations with members and employees
Communicates with warmth and compassion while keeping the needs of the business as the primary focus.

Responsibilities

Responsible for the operation of the branch office with respect to quality service to members with all requests
Has a thorough knowledge of Credit Union policy and procedure and applies this knowledge in the operation and supervision of the branch. Holds employees accountable for standards
Hires, reviews, schedules, trains, and monitors the work of branch personnel: conducts performance reviews; allocates resources to meet operational needs within the department
Maintains branch change fund, daily deposits, credit union inventory, and replenishments of branch cash
Engage members in meaningful financial conversations that include understanding what is important to them and recommend services, when appropriate, to improve their financial lives further
Represents the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions, and similar groups
Serve as a role model for others on the team in providing an excellent experience for members
Act as a liaison between branch staff and leadership
Keep abreast of operational and regulatory changes that affect the branch office
Follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect members
Assure proper maintenance, cleanliness, and security of the branch
Perform other duties as leadership requires and assist other departments when necessary
Provide informed, professional, and accurate service and support to all members and associates.
Be knowledgeable about services offered to Credit Union members
Contribute to the overall efforts of the Credit Union in reaching its goals and objectives, which include: Providing quality service to Credit Union members, Meeting WFCU Service Standards, Maintaining efficient and productive credit union operations, Exceed referral expectations for referrals to internal specialists.
Coach and develop employees to identify cross-sales opportunities
Demonstrate willingness to achieve professional growth through on-the-job training and educational opportunities
Demonstrate willingness to participate in Credit Union related activities
Maintain friendly working relationships with management and coworkers
Maintain a dependable record of attendance and timeliness