Customer Service Manager
Xylem•Dubois, PA
•Onsite
About The Position
Sensus, a Xylem brand, seeks to hire a Customer Service Manager. The Customer Service Manager will directly lead the Customer Service organization to orchestrate the overall Order Management process. The Senior Manager will be responsible for the strategy, automation, and continuous improvement in all related processes to better serve customer requirements and needs. Customer satisfaction is the top priority for this organization.
Requirements
- Bachelor’s degree in Business or equivalent experience is required
- 1-2 years of management experience
- Working knowledge of Microsoft Office and ERP business systems
- Effective leadership skills
- Process improvement experience; Lean/Six Sigma desired
- Strong communication skills
Responsibilities
- Ensure that streamlined processes are in place for telephone support, order entry, order expedites, debit/credit, and international processes
- Monitor and document queues to ensure staff is adequately servicing all customer verticals (Water/Gas/Electric/Services)
- Facilitate to Automate and improve Order Entry processes across all relevant product lines
- Achieve Customer Service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Identify customer service trends and implement as appropriate
- Determine, drive and implement system/process improvements
- Meet customer service financial objectives – prepare annual budget, expenditures; analyze variances and initiate corrective actions when necessary
- Establish and communicate service metrics; monitor and analyze results, implementing changes when necessary
Benefits
- Medical
- Dental
- Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
