Customer Service Manager

1110 Applied Industrial Technologies - Dixie, Inc. • Bossier City, LA

8d • Onsite

About The Position

Applied Industrial Technologies is hiring immediately for a full-time Customer Service Manager in Bossier City, LA. As a leading industrial distributor and Fortune 1000 company, we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. In our fast-paced team environment, you will collaborate with our customers and Bossier City team to find products and services, solve customer needs, and build ongoing business relationships. This position reports directly to our General Manager.

Requirements

• 2+ years sales or customer service leadership experience in a business-to-business transactional environment.
• High school diploma or GED
• Written and verbal communication skills, including English grammar
• Computer skills including Excel.
• Clean driving record / MVR
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Nice To Haves

• Supervisory/management experience preferred
• ERP / SAP experience a plus
• Analytical skills, inventory management experience preferred
• Industrial sales / distribution experience a plus

Responsibilities

• Manage and lead / participate in day-to-day service center operations.
• Hire, train, and develop service center personnel
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting
• Review and complete monthly reports as well as overseeing petty cash balancing
• Ensure that customer relations are maintained at a high level
• Use key metrics to evaluate and recommend best practices for operations
• Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.

Benefits

• Competitive pay including bonus opportunities
• 401K
• insurance
• time off
• employee assistance
• Professional development, training, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED