Customer Service Manager
Muncie Power Products, Inc.•Muncie, IN
•Onsite
About The Position
At Muncie Power, our products play a critical role in our society by powering the vehicles that develop key infrastructure, putting out dangerous fires, fixing the power lines that power our homes, and hauling away our garbage. Every team member at Muncie Power understands how important the success of our customers is to their communities. And that inherent value is carried throughout each team to ensure we’re providing the best for our customers.
Requirements
- Technically oriented with good mechanical aptitude and knowledge of hydraulics and electricity
- Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of an organization
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to make sound judgments
- Ability to communicate effectively, both verbally and in writing
- Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form
- Basic typing and keyboarding skills
- Conscientious and detail-oriented
- Collaborative; must enjoy working with others and being part of a team
- Customer-focused
- Self-starter and self-learner
- Must work well under pressure
- Good math skills, including algebra
- Superior interpersonal skills; ability to get along with diverse personalities
- Computer literate
- Color vision is required for this position
Nice To Haves
- Two (2) years of post-high school education, or equivalent, is preferred
- Knowledge of the heavy truck equipment industry is preferred
- Ability to speak a second language (Spanish preferred) is a plus
Responsibilities
- Resolve customer inquiries and complaints
- Provide electrical, mechanical, and hydraulic troubleshooting assistance to customers
- Refer complex technical difficulties to the product and application specialist for resolution
- Assist with the design of mechanical and hydraulic systems
- Provide customers with specific plumbing and hydraulic schematics when requested
- Make suggestions for training for the department as needed
- Enter customer sales orders received via the telephone, fax, or email
- Resolve customer requests for adjustment in orders following standard company procedures
- Provide leads to field sales managers and maintain a close liaison with field sales managers
- Document information regarding newly acquired accounts and make computer file changes as needed
- Inform customer service director of routine and non-routine sales and service activities and issues
- Travel to assist field sales managers and customers as necessary and required
- Perform other duties as assigned by the customer service director
Benefits
- Medical, dental, and vision insurance, and zero card
- Life, death, dismemberment, and dependent insurances
- Prescription drug programs
- Telehealth
- Short-term and long-term disability, and flexible leaves of absence
- Employee assistance programs
- 401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
- 3 weeks of paid time off
- 9 paid holidays
- Wellness & Engagement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
