Customer Service Manager

The Expo Group•Las Vegas, NV

20h•Hybrid

About The Position

The Expo Group is seeking a Customer Service Manager to provide frontline support, manage multiple event accounts, and contribute to a positive show experience. Based in Orlando, Florida, this hybrid role is essential to helping our clients navigate orders, resolve issues, and drive service excellence. The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor, and sponsorship revenue through the design and execution of unique, compelling, and memorable experiences.

Requirements

High school diploma required
1–2 years of customer service or event-related experience.
Strong communication skills
A positive attitude
Attention to detail
Time management
Comfort using Microsoft Office and learning new systems.
Ability to travel by air or car for up to 14–18 days at a time, 5–6 times per year.

Nice To Haves

Associate or bachelor’s degree in Business, Hospitality, or a related field preferred.
Tradeshow industry experience preferred.

Responsibilities

Provide customer support across phone, email, chat, text, and in person.
Assist with orders, refunds, cancellations, and account updates.
Independently manage Tier 3–5 events and support vendor deadline management.
Communicate effectively with show organizers, Project Managers, and vendors.
Create pricing line items in internal systems and input customer data accurately.
Contribute to team training, mentor colleagues, and support service escalations.