Customer Service Manager
About The Position
Unison Health is seeking a dedicated and compassionate Customer Service Manager to lead and elevate the client and stakeholder experience across their behavioral health organization. This role is essential in fostering a culture of quality, respect, and clear communication while ensuring services are delivered with empathy and efficiency. The ideal candidate is highly organized, an excellent communicator, has understanding of HIPAA and Privacy Laws, and is passionate about improving experiences for clients, families, referral sources, and staff.
Requirements
- Experience in customer experience, patient services, or healthcare operations
- Understanding of HIPAA and Privacy Laws
- Highly organized
- Excellent communicator
- Passionate about improving experiences for clients, families, referral sources, and staff
Nice To Haves
- Supervisory or leadership experience
- Experience in the community health setting
Responsibilities
- Lead and oversee customer experience initiatives that promote compassionate, client-centered care
- Implement, and monitor service standards to ensure consistent quality
- Address client feedback, concerns, and complaints in a timely, professional, and empathetic manner
- Collaborate with clinical and administrative teams to improve workflows and service delivery
- Train and support staff on customer service best practices and communication skills
- Ability to work collaboratively across departments
Benefits
- Paid Time Off (PTO) Starting at 16 Days/Year
- Medical with federal minimum deductibles
- Dental and vision coverage
- Retirement planning and employer contribution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
