Customer Service Manager

RBGlobal • Napavine, WA

1d

About The Position

The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved.

Requirements

• Experience in auction administration.
• Human resource management skills.
• Customer service experience.
• Strong communication and interpersonal skills.
• Ability to act as a liaison between different organizational levels.

Responsibilities

• Oversee auction administration processes.
• Manage the human resources necessary for sale day operations.
• Serve as the primary point of contact for customers, providing assistance and information before, during, and after sale days.
• Act as a vital link to all levels of the organization, serving as a conduit of information.
• Ensure all auction administrative objectives are achieved.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 401k plan
• 401k matching (100% for the first 4% contributed)
• 15 days of PTO per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed