Customer Service Manager

Amwaste of Georgia LLC • West Point, GA

6d

About The Position

Amwaste LLC is a growing company in the Waste Services Industry, dedicated to providing exceptional service and innovative solutions to our clients. We are seeking a motivated and experienced Customer Service Manager to lead our customer service team and enhance our customer experience.

Requirements

• Proven experience in a customer service management role, preferably in the waste services or related industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in customer service software and Microsoft Office Suite.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills and a customer-focused mindset.

Nice To Haves

• Dialpad experience recommended

Responsibilities

• Oversee the daily operations of the customer service department, ensuring high-quality service delivery.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Train, mentor, and manage customer service representatives, fostering a positive and productive work environment.
• Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner.
• Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
• Collaborate with other departments to ensure seamless service delivery and address customer needs.
• Prepare and present reports on customer service performance to senior management.

Benefits

• competitive salary
• benefits package
• opportunities for professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed