Customer Service Manager (Coffee & Pantry Account Relations) - San Diego, CA

Compass Group•San Diego, CA

14d•$77,000 - $84,000•Onsite

About The Position

The Customer Service Manager (Coffee Services & Pantry) is responsible for delivering exceptional customer experience, driving client retention, and supporting the growth of existing accounts within a fast-paced Office Coffee Services environment. This role partners closely with the District Operations Manager to manage a portfolio of customer accounts. The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.

Requirements

5+ years of experience in Customer Service, Customer Success, Account Management, Client Retention, or coffee services background.
Bachelor's degree preferred; Associate degree or equivalent combination of education and experience considered.
Proven ability to build strong customer relationships and drive client retention.
Experience in resolving customer concerns and managing service-related issues.
Intermediate to advanced Microsoft Excel skills.
Strong verbal, written, presentation, and communication skills.
Valid driver's license and ability to travel locally to customer locations.

Nice To Haves

Passion for coffee, hospitality, and delivering exceptional customer experiences.
Proven ability to identify account growth opportunities and increase revenue within existing customer relationships.

Responsibilities

Partner with the District Operations Manager to support and manage a portfolio of customer accounts.
Conduct customer retention calls and service follow-up meetings.
Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
Resolve escalated customer issues professionally and in a timely manner.
Maintain high levels of customer satisfaction and account retention.
Lead, coach, and support a team of Route Delivery Drivers to ensure exceptional customer service, account retention, and operational excellence.
Conduct regular ride-alongs, performance reviews, and coaching sessions to promote safety, service quality, and professional development.
Monitor route efficiency, service execution, and customer feedback to identify trends and implement corrective actions when needed.
Drive same-store sales growth through proactive customer engagement and product recommendations.
Identify opportunities to expand services, improve customer experience, and increase revenue within existing accounts.
Monitor customer activity, service trends, and business performance to support retention and growth strategies.
Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
Review trends, identify opportunities, and recommend actions to improve results.
Prepare customer insights, and performance reports to leadership.