503 Customer Service Manager

Ingles Markets, Inc.•Marion, VA

40d•Onsite

About The Position

The Customer Service Manager is responsible for maintaining high standards of customer service in the store’s front-end operations and supervising and directing front-end activities and operations. The role involves assisting customers and cashiers, managing front-end personnel and transactions, and ensuring company policies are followed.

Requirements

Exceptional customer service skills.
Previous cashier or front-end experience.
Flexibility and ability to adapt to changing needs, especially during high-volume or stressful periods.
Ability to read and solve simple math problems.
Willingness to work as part of a team in a fast-paced environment.
Must be at least 18 years old.

Responsibilities

Provide exceptional customer service by greeting customers within 10 feet, answering questions, and promptly assisting cashiers.
Ensure proper bagging and carryout service, especially for purchases over $100, in accordance with the 100 @100 policy.
Open additional registers whenever three or more customers are in line to minimize wait times.
Create and enforce effective work schedules for front-end personnel based on business volume and traffic needs.
Assist with sales transactions, including Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, and gift cards, in compliance with company policies.
Process Western Union and Money Order transactions.
Keep store management informed about pricing issues, register or scale malfunctions, and items missing from POS files.
Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests as needed.
Enforce the dress code and monitor breaks in accordance with company and federal guidelines.
Ensure associates do not eat or drink at registers and that return-to-stock items, especially perishables, are handled promptly.
Use the override key only in compliance with company policy.