County Market Customer Service Manager

Niemann Foods•Lewistown, IL

19d

About The Position

The Customer Service Manager provides genuine customer service and supervises and manages the front-end team. The role coordinates effective training, enforces front-end policies and procedures—including safety and cash accountability—and manages labor while working safely. The manager leads front-end associates, oversees customer-facing services and transactions, maintains the front end, and ensures compliance with applicable company policies and government regulations. The position directly supervises a varied number of Front End Associates and carries out supervisory responsibilities in accordance with organizational policies and applicable laws.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
One to three months of related experience and/or training, or equivalent combination of education and experience.
Customer service skills.
Leadership skills.
Honesty and integrity.
Money-handling skills.
High energy level and ability to multitask.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports, business correspondence, and procedural manuals; and speak effectively before customers or associates.
Basic math skills, including addition, subtraction, division, multiplication, percentages, and sales per associate hour.
No certifications, licenses, or registrations are required.

Nice To Haves

Slip-resistant shoes with closed toe and heel.
Ladder or stepladder.
Uniform per store policy.

Responsibilities

Deliver superior guest service and ensure customer satisfaction.
Lead and motivate front-end staff to provide excellent customer service, including learning and using the GUEST program.
Maintain cleanliness of the front end, including check lanes, service desk, carts, and cart vestibule area.
Understand cashier duties, including produce identification, and monitor transactions for proper product handling.
Manage company assets and cash accountability, including safe funds and bank deposits; monitor cashier and bookkeeping over/shorts.
Handle service-desk services and answer incoming calls using proper phone etiquette.
Work with other departments and communicate customer feedback.
Develop and implement weekly front-end schedules using store projections; monitor coverage and adjust for customer volume.
Enforce company audit policy and applicable front-end policies and procedures.
Interview, hire, train, and coach front-end associates; recommend associates for advancement or recognition.
Work toward company items-per-minute standards and pay attention to Bottom of the Cart.
Review labor, bookkeeping, and refund reports and take appropriate action; ensure refunds are properly authorized and balanced.
Ensure compliance with government regulations concerning Link cards, WIC, weights and measures, Health Department rules, and the purchase of tobacco, liquor, and lottery products.
Control store expenses through appropriate ordering of front-end supplies and the merchandising, care, and maintenance of front-end equipment.
Monitor and report suspicious activity in compliance with the Western Union Anti-Money Laundering Act.
Follow store, department, and safety policies and procedures and act as a safety role model.
Plan, assign, and direct work; appraise performance; reward and discipline associates; address complaints and resolve problems.
Perform other duties as assigned by the supervisor.