Customer Service Manager / Trainer

Coverall • Williamsville, NY

11d • Onsite

About The Position

We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you! Coverall offers everything you need to succeed: Competitive base salary, Variable monthly commissions, Annual raise program, Fuel / cell phone allowance, Industry leading training, Work-life balance, Fun family culture, Full range of benefits including medical, dental, vision, and matching 401k, Tropical Trip Incentive. We're a growing company offering significant avenues for personal development and growth, and providing for continued career progression. You set your personal goals and control your income, as well as your future growth. A Coverall career can take you as far as you want to go. Coverall employees enjoy what they do and have fun doing it! Our unique family-like culture is what makes Coverall an organization that stands out from the rest.

Requirements

• High school diploma required.
• Exceptional written and verbal communication skills
• Strong training skills
• Exceptional problem solving and time management abilities
• Proficiency with computer, Microsoft Office Suite and internet
• Must be able to lift 50-75 pounds
• Valid driver's license and reliable transportation

Nice To Haves

• Account management preferred but not required
• Bachelor's degree preferred

Responsibilities

• Ongoing communication to our existing customers, and documentation of calls
• New customer set-up
• Field and classroom training to our new and existing franchise base
• Providing quotes to customers for additional services
• Periodically loading equipment onto trucks

Benefits

• Competitive base salary
• Variable monthly commissions
• Annual raise program
• Fuel / cell phone allowance
• Industry leading training
• Work-life balance
• Fun family culture
• Medical
• Dental
• Vision
• Matching 401k
• Tropical Trip Incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED