Customer Service & Logistics Specialist

SAS Retail Services•Baltimore, MD

4d•$18 - $23•Onsite

About The Position

This role is dedicated to managing customer relationships and expectations across multiple clients and vendors. Provide special tracking for customs duties to support drawback calculation and ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events. This full time opportunity typically works Monday through Friday from 8AM to 5PM in our office warehouse facility located on Merchant Drive in Baltimore MD 21230. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry!

Requirements

1-3 years of customer service logistics, shipping, and warehouse experience in a related field
Excellent written communication and verbal communication skills
Excellent customer service orientation
Ability to gather data, to compile information, and prepare reports
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook

Nice To Haves

Bachelor's Degree or equivalent experience
Business Administration, Operations Management, or Marketing

Responsibilities

Assists with tasks and deliverables of the Logistics Manager.
Maintain the purchase order databases for the importer and brokerage businesses
Review PO’s for accuracy
Communicate with Sales force and/or Customers on orders received, corrections and order status
Troubleshoots issues that arise
Assists with general administration of import and brokerage partners.
Provide ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events.
Provide special tracking for customs duties to support drawback calculation