Customer Service Loan Specialist (Sun - Thurs)
LendNation•Lenexa, KS
•Remote
About The Position
The QC Holdings E-commerce Department is growing, and we are seeking motivated customer service professionals to join our team as Customer Service Loan Specialists. This position focuses on assisting customers who apply for consumer loans through our LendNation website. Loan Specialists work directly with customers to review applications, verify information, obtain required documentation, and help qualified customers complete the loan process.
Requirements
- High School Diploma or GED required
- At least 3 years of customer service experience
- Strong attention to detail
- Excellent verbal and written communication skills
- Strong time-management and organizational skills
- Comfortable working with multiple computer systems and applications
- Knowledge of Microsoft Office products
- Ability to type at least 35 WPM
Nice To Haves
- Some college preferred
- Previous loan processing, verification, financial services, or call center experience is helpful but not required
- Bilingual Spanish skills are a plus
Responsibilities
- Assist customers with online consumer loan applications
- Review and verify application information and documentation
- Communicate directly with customers by phone and email
- Help customers understand and complete outstanding application requirements
- Analyze application information according to established product guidelines
- Accurately document customer interactions and application activity
- Manage multiple applications and priorities in a fast-paced remote environment
- Provide professional, efficient, and customer-focused service throughout the loan process
Benefits
- Full-time employment
- Competitive pay and benefit programs
- Monthly bonus potential
- Consistent Sunday–Thursday schedule
- Friday and Saturday off
- Remote work opportunity
- Opportunity to develop experience in consumer lending and financial services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
