Customer Service Liaison – Youngstown DME/Infusion – Home Medical Equipment

Bon Secours Mercy Health • Youngstown, OH

1d • Onsite

About The Position

Provides daily customer service related functions to ensure delivery of services to customers. They will work collaboratively with different disciplines throughout the health care center to deliver high quality DME services. Cares for all age groups-birth and above.

Requirements

• Computer skills are necessary
• One-year certificate or technical school; or one year related experience and/or training in a medical office environment, or equivalent combination or education and experience.
• Has broad, fairly detailed level of knowledge of a specific area.
• Gathers, organizes, verifies, composes, and/or analyzes data in the completion of several defined, multi-tasked procedures.
• Produces final output within established standards.
• Deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job.
• Makes decisions by reviewing defined alternatives.
• Receives assistance from standard procedures, co-workers, and/or managers.
• Requires understanding others expectations/perspectives to collaborate and reach consensus on solutions.

Nice To Haves

• Experience with customer service a plus

Responsibilities

• Facilitates delivery of supplies/equipment through appropriate scheduling registration of patients, telephone communication and data entry.
• Ensures appropriate flow of information related to customer service including but not limited to scheduling, greeting, and registration of patients, telephone communications and data entry.
• Demonstrates excellent customer service skills.
• Maintains calm under stressful situations.
• Able to solve problems when faced with multiple demands for complex situations.
• Maintains knowledge of products and services available through department and is able to communicate the information to customers.
• Assemble, distribute, and file medical records appropriately.
• Complies and assists with the maintenance of all office equipment.
• Protects confidentiality of information.
• Facilitates delivery of equipment when necessary.
• Facilitates maintenance of equipment when necessary.
• Recognizes the role of Customer Service Liaison in and outside the Mercy Health DME department.
• Attends required staff meetings and in-services.
• Participates in the orientation and education of new employees.
• Maintains competencies.
• Monthly on-call rotation.
• Maintains the office in a clean, organized and safe place to work.
• Performs other duties as assigned including but not limited to: Entry of store referrals, completion of crutch forms and CPM billing.
• Has the ability to commute between facilities to provide coverage for PTO, LOA and vacancies.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees