Customer Service Liaison/Front Desk Receptionist

Always Compassionate Health • White Plains, NY

1d • Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to handle multiple tasks.
• Ability to problem solve.
• Computer literate in fiscal management and other database programs.
• Demonstrate trustworthiness and discrete disposition in carrying out regulatory tasks.
• Excellent written and oral communication skills.
• Possess excellent interpersonal skills and ability to work well with others.

Responsibilities

• Manage a high volume of incoming phone calls.
• Identify and access field staff’s needs to achieve satisfaction.
• Build sustainable relationships and trust with field staff through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle initial employee complaints, provide appropriate solutions and alternatives within the time limits; follow up with coordination to ensure resolution.
• Follow communication procedures, guidelines, and policies in conjunction with coordination team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed