Customer Service & Leasing Associate

Homegrown Storage•Atlanta, GA

9d•$18 - $22•Onsite

About The Position

Homegrown Storage was founded in 2022 by Georgia Tech graduates with a simple goal: help storage owners and operators run better businesses. We own and operate facilities across the Southeast, and we believe modern tools and disciplined execution can meaningfully improve the customer experience and property performance. We're building a team that values ownership, follow-through, and a high bar for quality. Storage has been run the same way for a long time. We're changing that by combining disciplined operations with modern tools, clear workflows, and real-time visibility into what's happening on site. It's hands-on work, and it's genuinely exciting to watch the results compound as the business grows. As a Customer Service & Leasing Associate, you're the voice of Homegrown Storage for a group of assigned properties. You're the person customers reach when they want to rent a unit, have a billing question, or hit a snag on site. You own how that experience goes. Most of your day is on the phone: helping interested renters pick a unit and get moved in, answering billing and account questions, calming and resolving disputes, and following up so nothing slips through the cracks. Between calls, you keep your properties healthy. You watch cameras and site conditions, stay on top of collections, and flag anything that needs attention so it gets handled fast. You won't chase vendors or do the repairs yourself. Your job is to be the person who knows what's happening at your sites and makes sure every customer is taken care of. It's a fit for someone who likes talking to people all day, takes real pride in their accounts, and wants to grow into bigger operational responsibility over time.

Requirements

You've worked with customers before, whether in a call center, retail, restaurant, hospitality, front desk, or property management. Anywhere your job was helping people and solving problems in the moment.
You're comfortable, even energized, being on the phone for most of your day, and you stay calm and kind when someone's frustrated.
You're genuinely interested in getting sharper with technology. Almost everything here runs through a computer and we're a tech-forward team. You don't need to be an expert, you need to want to learn.
You're organized and detail-minded, and you can juggle several things at once without dropping the ball.
You bring a bias toward action, you're reliable, and you follow through.
You're excited that this role is still taking shape and you want to grow with it.

Nice To Haves

You’ve thrived on a small, tight-knit team where everyone's accountable and you can see your impact.
You've got a broad, curious streak. You've tried different things, picked up varied experience, and you bring a point of view.
Any exposure to property management, self-storage, or facilities is a plus, but genuinely not required.

Responsibilities

Handle customer conversations across phone, email, and text, including move-ins, move-outs, billing questions, renewals, and day-to-day issues
Turn warm leads into rentals: walk people who already came to us through their unit options and get them moved in
De-escalate and resolve disputes with patience, fairness, and a steady tone
Build relationships that earn reviews, referrals, and renewals
Keep delinquency and auctions at a healthy level through payment follow-ups, late notices, and the customer side of auction filings
Review cameras and site conditions, and make sure your properties meet Homegrown's standards
Spot anything off and flag it clearly so it gets fixed fast
Monitor online reviews and respond or escalate
Confirm move-ins and move-outs are processed correctly in the system
Keep site info accurate, including gate codes, access details, and maps
Keep customer accounts, records, and the shared work queue current and accurate
Process payments
Keep customer documentation complete, filed, and up to date (leases, IDs, insurance)
Manage the shared inbox and ticket queue
Pull together a twice-weekly wrap on what's come up at your sites
Follow the daily playbook so every customer gets a consistent experience across your sites
Work out of Slack, raising issues early with clear context and a clear ask