Customer Service Lead - Part-Time

Burlington•San Leandro, CA

3d•Onsite

About The Position

The Part-Time Customer Service Lead leads day-to-day customer service initiatives under the guidance of the Assistant Store Manager and Customer Service Supervisor. The role inspires and encourages associates to provide friendly, professional service, while modeling Our Burlington’s philosophy and company core values. The Lead maintains a customer-first focus, helps ensure a positive shopping experience, and resolves customer problems professionally and efficiently.

Requirements

Strong leadership skills, a friendly and outgoing demeanor, an interest in retail, and the ability to thrive in a fast-paced environment.
Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
Ability to lift and move boxes weighing 40 pounds or more.
Ability to stand and walk for extended periods.

Responsibilities

Model company core values, Our Burlington philosophy, and appropriate back-of-house standards and execution strategies for the receiving team.
Improve friendliness, checkout speed, and customer feedback by maintaining a customer-first focus and delivering a consistently positive experience.
Maintain a neat and orderly front-end area and troubleshoot register and transaction issues.
Coordinate meal and break periods and monitor schedule adherence.
Interact with customers and proactively resolve problems professionally and efficiently.

Benefits

Competitive wage
Flexible hours
Associate discount
Part-time associates may be eligible, based on hours worked, for medical coverage and a 401(k) plan.
Part-time associates may be eligible for up to 4 hours of paid time off annually after one year of service.
Part-time associates may be eligible for up to 8 paid holidays.
Paid sick time in accordance with applicable law.
Training and development opportunities

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