Part Time Customer Service Lead

Hall's Culligan Water • Independence, KS

4h

About The Position

Culligan is seeking a part-time Customer Service Lead for its team. This position is suited to someone with experience in a customer-focused administrative role in the service industry. The role involves answering multiline phones, resolving customer issues, and communicating with field staff. The schedule is Monday through Friday, 10 a.m. to 2 p.m. The starting rate is $18 per hour, with a $0.50 raise after a successful training period. Culligan describes itself as a stable, growing, family-oriented company that promotes from within.

Candidates may be subject to pre-employment testing, including drug/alcohol screening, a background check, a motor vehicle record check, and a D.O.T. physical, as applicable.

Requirements

• Excellent customer service and multiline telephone experience.
• Proficiency in Microsoft Office.
• Ability to prioritize tasks in a fast-paced environment.
• Strong work ethic, honesty, and integrity.
• Excellent communication skills, including helpfulness and patience when dealing with employees, customers, and vendors.
• Exceptional problem-solving skills.
• Ability to work independently.

Nice To Haves

• Account collections experience.

Responsibilities

• Answer incoming calls from customers.
• Resolve product- or service-related issues and follow up to ensure customer satisfaction.
• Schedule deliveries and dispatch service technicians and/or route representatives to customer locations.
• Prepare sales commissions and payroll for final processing at the corporate office.
• Take payments and maintain customer records by updating account information.
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary.
• Prepare and maintain compliance and regulatory reporting, including sales reports and month-end reporting.

Benefits

• Starting rate of $18 per hour, with a $0.50 raise after a successful training period.
• Stable and growing, family-oriented company.
• Promotion-from-within opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed