Customer Service Lead

Trulite Glass & Aluminum Solutions•New Berlin, WI

8d•$28 - $30•Onsite

About The Position

Mid-level and future leader position that serves as the first point of contact for customer and team inquiries. Provides customer service support to the organization. This position ensures an excellent standard of Customer service and assists in managerial tasks in the absence of the Customer Service Manager.

Requirements

5-8 years of customer service or relevant experience
3-5 years supervisory/management experience
High School Diploma or equivalent required.
Minimum 5 years proven working experience in customer service.
Must be able to multi-task, be organized, efficient, and accurate.
Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
Experienced user of Microsoft Office 365 suite.
Ability to calculate discounts, fractions, percentages, area circumference, and volume.
Ability to apply concepts of basic algebra and geometry.

Nice To Haves

Related glass and aluminum work experience preferred.

Responsibilities

Answer customer service calls within defined key performance indicators.
Manage the process of receiving, preparing and verifying the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
Collaborates with all branch department leads to make sure that the requested order(s) meet the customer’s expectations.
Subject Matter Expert on all product types, codes and the systems (Axapta/Support Center Plus).
Prepares price quotations on items contained in the price book creates quotations as required.
Works with the sales, organization’s other branch/regional locations to resolve problems, facilitate solutions and enhance the customer service offerings.
Answers customers’ technical questions regarding products and services.
Support and participate in the organization’s continuous improvement program and product training courses.
Reinforce Trulite’s mission and values, by fostering the company’s expectations for customer service.