Customer Service Lead

Syngenta Group•Woodland, CA

10h•$78,400 - $98,000•Onsite

About The Position

At Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers' success. To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Woodland, CA.

Requirements

2–5+ years in customer service, with previous experience in a lead, supervisory, or mentorship role
Associate Degree in Agriculture, Business, Marketing, or related field, and/or
3+ years’ experience in Horticulture, Agronomy, or Agribusiness
Strong data processing and analytical acumen
Strong ERP skills
Experience working as part of multi-functional teams
Excellent time management skills
Focus on creating value for our customers
Authorized to work in the U.S. without sponsorship.

Responsibilities

Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedback
Mentoring, training, and onboarding new employees while monitoring team performance and adherence to policies
Handling complex complaints, high-stakes customer issues, and service challenges that require elevated authority
Responsible for establishing and maintaining solid relationships with the assigned customer base
Supply timely responses regarding product, pricing, and program information
Provide customer service by answering phone calls, taking messages, and assisting with transactions
Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism
Tracking of all shipments. This encompasses obtaining and generating all necessary documentation
Responsible for notifying customers and the Account Manager of their shipment with all necessary information, encompassing tracking details, timelines, etc.
Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as needed
Provide support to the Syngenta Vegetable Seeds Platform, assist in other office duties as needed.