Customer Service Lead

Raymour & Flanigan Furniture and Mattresses•West Hartford, CT

3d•Onsite

About The Position

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Requirements

Customer service representative
Customer Service Lead
Customer Service Assistant Manager
Customer support
Call center
Customer satisfaction
Problem-solving
Communication skills
Customer inquiries
Ticketing system
Customer complaints
Conflict resolution
Product knowledge
Order processing
Service inquiries
Multitasking
Active listening
Empathy
Resolution time
Customer feedback
Service excellence
Escalation management
Chat support
Email support
CRM (Customer Relationship Management)

Responsibilities

Consistently to provide genuine, friendly, personable, and professional service.
Effective communication, interpersonal, and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
Liaison between senior leadership and team members.
Proactively resolve escalated customer issues.
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.