Customer Service Lead (Supervisor) - Castlefield

Kitchen Hub•Toronto, ON

4d•Onsite

About The Position

Are you ready to bring an optimistic and proactive approach to a dynamic work environment? Join the Kitchen Hub team, where creating experiences, having an entrepreneurial mindset, and prioritizing professionalism are not just values, but the foundation of delivering unbelievable customer service. In the midst of hectic moments, your calm demeanor and organized work habits will shine, ensuring an unforgettable experience for all stakeholders, including customers, delivery drivers, restaurant partners, team members and vendors. We’re looking for individuals who take initiative and have a “make it happen” mindset to work. As a member of our team, you’ll be at the forefront of creating seamless and enjoyable experiences for Kitchen Hub customers.

Requirements

1-2 years of Customer Service experience with a genuine passion for creating the best experiences
Is outgoing and friendly
Is punctual, reliable and can be counted on for consistent attendance
Is available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)
Has a positive, proactive and solution focused mindset
Shows great attention to detail and is organized and tidy
Must have the ability to lift up to 20lbs and exert well-paced mobility throughout a shift
Strong communication skills in spoken English

Nice To Haves

Health and Safety, and/or Food Handler Certification considered an asset

Responsibilities

Be part of an engaged, energetic and fun operations team in our store.
Positively contribute to creating an unbelievable experience for all customers and delivery drivers.
Work with restaurant partners to efficiently run food from their space to our front-of-house.
Ensure complete orders are expedited to the correct customer or driver.
Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
Resolve order issues efficiently and turn every interaction to a positive experience.
Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.
Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.
Communicate effectively with restaurant partners to help ensure operational standards are met.
Problem solve to find solutions to technical issues that arise and impact the customer experience.
Consistently follow operational procedures and look for new ways to improve efficiencies.
As required, assist with receiving deliveries.
Other duties as requested by management.