Customer Service Landside
About The Position
As infrastructure critical to the region’s growth and prosperity, Nashville International Airport ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com, Follow us on Facebook: @NashvilleInternationalAirport, X: @Fly_Nashville and Instagram: @FlyNashville. Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Drug Free Workplace.
Requirements
- High School Diploma or equivalent.
- 2 years of customer service experience.
- Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.
Nice To Haves
- Valid Driver's License - Class D
Responsibilities
- Counsels ground transportation operators on the proper rules of operation.
- Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
- Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
- Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
- Controls the flow and parking of commercial vehicles on the ground transportation level.
- Enforces airports commercial ground transportation policy.
- Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
- Maintains daily event log to document discrepancies.
- Takes administrative action against a driver/company in the absence of supervisory personnel.
- Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
- Maintains regular and on-time attendance.
- Follows all safety regulations.
- Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
- Performs other duties as assigned.
Benefits
- Deferred compensation plans
- Educational Assistance
- Health, Dental, Vision, Life, Disability Insurance
- Health Screenings
- Paid Holidays
- Annual/Bereavement/Military Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
