Pet Hotel: Customer Service + Kennel Attendant

Kennel Club LAX•Los Angeles, CA

About The Position

Kennel Club LAX is a Convenient Pet Hotel Established in 1983. We are a luxury dog boarding & daycare facility. Cats, Rabbits, Pocket Pets, and exotics welcome too. We offer 24/7/365 industry leading care to dogs in our communities. Our facilities offer everything from Daycare, Overnight Boarding (in our fabulous Cottages and Bark Ave Suites!), Dog Training and Grooming! Since we are conveniently close to LAX airport we offer comfort stops (Limo service to and from airport) for Jet Setting pets. We take great pride in what we do so our new team members must be excited and prepared to work hard! We're looking for Animal passionate people who can work hard but play hard to. While we have fun at what we do, there's no question its hard work. We are looking for dedicated, punctual people who have an attention to detail and LOVE ANIMALS! We prefer candidates to have prior experience with dogs in a shelter, dog boarding facility or veterinary hospital. You have to be okay with getting dirty. We want you to be able to roll up your sleeves and get right into it. This job isn't for someone who just wants to pet and cuddle puppies, while we get to do a lot of that, there is a lot of hard work that goes on behind the scenes. Candidates will have strong guest service skills as well as high attention to detail. The care and safety of the animals left in our care is our number one priority. These candidates will be able to quickly adapt to an ever changing environment, remember its dogs, and be able to prioritize quickly. These candidates will have a high sense of urgency and be able to understand their role within the operations of our building. These candidates will understand that our first responsibility is to our guests (both two and four legged) and will have the sense of ethics to do what is right for them. These candidates will be able to organize their time and their work areas for maximum efficiency. These candidates report to the Manager. Customer Service: Customer service, will answer phone calls, emails and interact directly with clients. Provides direct care of animals, and maintain a clean safe working environment. Will use Company van to pick up, or drop off pets at LAX Airport or Cargo Facility. Valid drivers license with no points required. (Includes Commission!) Kennel Attendant/ Feeder: Full time Pet Feeder / Kennel Attendant position currently needed. Providing direct care and maintenance of kennel, feeding, activities with pets (playtime), potty breaks, medications, general husbandry of all boarding pets. Flexibility is required- including: weekends and Holidays. We are available to our clients 24/7, 365 days a year! PLEASE NOTE: ALL jobs at Kennel Club LAX require quite a bit of facility management and janitorial duties. We all clean and keep our hotel looking spotless.

Requirements

Animal passionate
Dedicated
Punctual
Attention to detail
LOVE ANIMALS!
Okay with getting dirty
Strong guest service skills
High attention to detail
Quickly adapt to an ever changing environment
High sense of urgency
Understand their role within the operations of our building
Understand that our first responsibility is to our guests (both two and four legged)
Sense of ethics to do what is right for them
Able to organize their time and their work areas for maximum efficiency
Provide Excellent Customer Service
Friendly outgoing manner, works well in team environment
Excellent client service skills
Excellent phone skills
Excellent communication skills, verbal and written
Must be friendly, and outgoing
Ability to take direction
Ability to handle money accurately and honestly
Computer knowledge
Must possess sound decision making skills and the ability to multi-task
Must treat all animals with care and respect and work well with them
Properly handle pets, to ensure pets’ safety and handlers’ safety
Oversee Feeding
Monitor Pets’ Health
Administer medication to dogs and cats (pills, insulin or fluids)
Must enjoy keeping pets and kennels clean
Ability to work unsupervised
Well groomed, organized and detail oriented
Ability to kneel, bend and lift up to 50lbs
Bathing dogs and cats if necessary
Must be comfortable driving company utility van to pick up pets
Valid drivers license with no points