Customer Service Invoicing Coordinator
AURORA FURNITURE MANUFACTURING LTD•Calgary, AB
•CA$18 - CA$20
About The Position
We are seeking a responsible and detail-oriented Customer Service – Invoicing coordinator to manage customer invoicing, accounts receivable (AR), and credit control functions. This role requires strong coordination with customers and internal teams, hands-on experience with ERP and QuickBooks, and the ability to monitor customer payments, credit limits, and credit terms and support Customer Service team's operations.
Requirements
- Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
- Proven experience with QuickBooks, especially in invoicing and AR functions
- Experience in customer service, billing, credit control, or accounts receivable roles
- Strong attention to detail and accuracy
- Good organizational and follow-up skills
- Strong communication and negotiation skills
- Ability to work independently and handle confidential financial information
Nice To Haves
- Experience managing credit limits and credit terms
- Familiarity with AR aging analysis and cash flow monitoring
- Experience in a B2B or service-based environment
Responsibilities
- Act as the main point of contact for customers regarding billing, invoices, and payment-related matters
- Provide professional and timely responses to customer inquiries
- Coordinate internally to resolve billing discrepancies or customer issues
- Prepare, issue, and manage customer invoices accurately and on time using ERP & QuickBooks
- Record and apply customer payments, ensuring accurate AR balances
- Monitor accounts receivable aging and actively follow up on overdue payments
- Trace and track outstanding payments to ensure timely collection
- Prepare and issue monthly statements to customers and follow up for settlement
- Conduct reference checks for new customers prior to account activation
- Set up new customer accounts in the system, including agreed credit limits and credit terms
- Monitor customer credit limits and payment behavior on an ongoing basis
- Flag potential credit risks and escalate issues to management when necessary
- Prepare and maintain AR-related financial reports, including aging reports and collection status
- Provide regular AR summaries and cash collection updates to management
- Support month-end closing activities related to accounts receivable
- Assist with audits or internal financial reviews when required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
