Intern-Customer Service-Nashville, TN-Summer 2026
About The Position
We welcome individuals who are currently pursuing an undergraduate (BS) degree to participate in 3 month paid intern opportunities at our site in Nashville. Through this role you will gain meaningful, hands-on experience working for a HealthTech company. Your role: Analyzes and resolves complex customer issues that may impact revenue recognition, billing accuracy, or service charges. This is the core value of the role. Anything that affects revenue recognition, improper billing, or service charges carries financial, audit, and regulatory risk. Analyzes financial transactions, corrects records, adjusts errors, and verifies accurate documentation related to invoices, service orders, credits, and billing requests. Directly protects revenue and prevents rework, disputes, write‑offs, and audit findings. Reviews, validates, and reconciles service orders, billing details, and customer requests prior to processing. This is the prevent‑the‑error-before-it-happens responsibility. First‑time‑right billing is critical. Ensures complete and accurate documentation of all customer interactions, including financial adjustments, approvals, and audit‑relevant details Documentation is what defends decisions during audits, disputes, and escalations. Works within established service, financial, and compliance guidelines while maintaining financial integrity. Guardrails matter. This ensures decisions are defensible and consistent.
Requirements
- Pursuing a bachelor's degree in Business, Finance Communications, Marketing, or a related field.
- Passion for customer experience, operational excellence and continuous development
- Ability to work efficiently and accurately under tight deadlines
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
- Must reside in or within commuting distance to Nashville.
Responsibilities
- Analyzes and resolves complex customer issues that may impact revenue recognition, billing accuracy, or service charges.
- Analyzes financial transactions, corrects records, adjusts errors, and verifies accurate documentation related to invoices, service orders, credits, and billing requests.
- Reviews, validates, and reconciles service orders, billing details, and customer requests prior to processing.
- Ensures complete and accurate documentation of all customer interactions, including financial adjustments, approvals, and audit‑relevant details.
- Works within established service, financial, and compliance guidelines while maintaining financial integrity.
Benefits
- 3 month paid intern opportunities
- Overtime eligible
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What This Job Offers
Job Type
Full-time
Career Level
Intern
