Customer Service Intern

Network Distribution • Schaumburg, IL

7d • Onsite

About The Position

Do you have a passion for customer service and project management ? Are you great at collaborating with team members to creatively problem solve ? Do you want to work for a Chicago’s Best & Brightest Company to Work For ? Does working in a highly-engaged organization , one that’s committed to growth, collaboration and innovation interest you? IF SO, READ ON. This is an in-person internship where you will gain hands-on experience in an office setting! The Customer Service Intern will support the onboarding of new customers, gaining hands-on experience in project and process management within a customer-centric organization, along with improving the accuracy of our data, help to identify lost or missing sales opportunities and drive customer compliance activities. This role offers exposure to real-world business operations, customer engagement, and data-driven decision-making while developing essential project management and analytical skills.

Requirements

• Current college undergrad majoring in communications or business-related field
• Excellent written and oral communication skills
• Detail orientated
• Technical Aptitude
• Report writing/exploration
• Intermediate level of Microsoft Excel, Word, and Outlook

Responsibilities

• Maintain and update account information in Salesforce and SAP
• Support sales recovery by documenting, investigating and reconciling unreported sales
• Review and update customer information from GPO Rosters, identify and flag accounts that are no longer on the roster that may need to be moved to other programs
• Audit, identify and close outdated cases in Salesforce.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed