Customer Service Intern - Part Time

Tri-Rinse•St. Louis, MO

5d•Onsite

About The Position

Tri Rinse is an award-winning, St. Louis-based provider of agricultural services including seed box management, container management, industrial cleaning, and formulation/packaging. With our promise of stewardship and sustainability, Tri-Rinse grew out of a demand for EPA-compliant, environmentally responsible services, which we continue to provide our customers in new and expanding ways. Our biggest asset is our people. It is their integrity, resourcefulness, and customer-first mentality that fuel our reputation as true problem-solvers for our industry. Encouraged by a culture of collaboration, we share the liability and passion necessary to truly innovate.

Requirements

You either have an Associate's degree in Business, Agriculture, Supply Chain, or related field OR are currently enrolled in a relevant internship or degree program
You have prior customer service or account support
You have strong attention to detail and data accuracy skills
You are comfortable working with numbers and entering high-volume transactional data
You are proficient in Microsoft Office, particularly Excel and Outlook
You can learn new systems quickly (Even better -- you are familiar with SAP and/or Salesforce)
You are able to communicate efficiently and professionally, both verbally and in writing
You have strong organization skills and the ability to prioritize tasks
You are able to maintain confidentiality and discretion where appropriate
Regularly required to communicate in English, both verbally and in writing.
Frequently required to stand, walk, and use hands to handle or operate office equipment.

Nice To Haves

You can learn new systems quickly (Even better -- you are familiar with SAP and/or Salesforce)

Responsibilities

Respond professionally to calls and emails from drivers, dispatchers, and customers regarding dock scheduling and shipment inquiries
Schedule and maintain dock appointments in the TCS online portal
Monitor and audit TCS scheduling data daily to ensure accuracy and resolve discrepancies
Retrieve, organize, and upload shipment documentation into Salesforce and maintain shipment tracking spreadsheets in Excel
Post daily shipment transactions and inventory adjustments within multiple customer SAP systems
Enter and manage accurate data across SAP, Salesforce, and internal tracking tools
Participate in weekly customer calls to gain exposure to client relationship management
Complete a project supporting business operations or process improvement
Support additional Customer Service team initiatives as assigned