Customer Service Insurance Representative 1

Foundever®•Las Vegas, NV

23h•$18 - $20•Onsite

About The Position

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries. This position requires you to be onsite. Must live within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119

Requirements

Must be at least 18 years old to apply.
High School Diploma or GED equivalent is required.
Must have open availability – flexibility is key!
Ability to navigate system tools to search for answers & information
Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
Able to complete collegiate-level coursework to prepare for the state exam.
Strong organizational skills

Nice To Haves

6 months to 1 year of relevant experience in the customer service industry

Responsibilities

Handle inbound calls regarding customer's insurance policies.
Assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications.
Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.
Focus solely on billing inquiries while awaiting state license.