Customer Service Insurance Representative Customer Service Insurance Representative

Foundever®•Las Vegas, NV

39d•Onsite

About The Position

Foundever is offering a career path to become a licensed insurance representative, covering training, testing, and licensing costs. As a Customer Service Insurance Representative, you will handle inbound calls regarding insurance policies, assisting callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications. The role involves managing a high volume of billing calls, particularly around military paydays. New hires will focus on billing inquiries while awaiting their state license. This position requires you to be onsite and live within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119.

Requirements

Must be at least 18 years old to apply.
High School Diploma or GED equivalent is required.
Must have open availability – flexibility is key!
Ability to navigate system tools to search for answers & information.
Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance.
Able to complete collegiate-level coursework to prepare for the state exam.
Strong organizational skills.

Nice To Haves

6 months to 1 year of relevant experience in the customer service industry — we’re looking for someone ready to hit the ground running!

Responsibilities

Handle inbound calls regarding customer's insurance policies.
Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications.
Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.
Focus solely on billing inquiries while awaiting state license.