Customer Service, Inside Sales Representative

Greater Pittsburgh Specialty Advertising • Millvale, PA

1d • $18 - $20 • Onsite

About The Position

Greater Pittsburgh Specialty Advertising (GPSA) is a busy, growing apparel decorator and custom sports team outfitter, looking for a Customer Service Representative to join our Inside Sales Team. This role requires a well-organized self-starter with experience in Inside Sales, Customer Order Processing, or Customer Service, and some background working with printing or other customized products. The position is located a few minutes from downtown Pittsburgh, close to Lawrenceville and the North Shore, just off the Millvale exit from Route 28.

Requirements

• 2-3 years Customer Service / Order Processing / Inside Sales experience.
• Exceptional phone, computer and organizational skills.
• Strong verbal and written communication skills. Effective communicator with a positive attitude and demeanor.
• Working knowledge of MS Office products, especially Outlook, Word and Excel.
• Ability to multi-task and provide outstanding customer service in a fast-paced environment while meeting project deadlines.
• Attention to detail, with a passion for making sure things are right.
• Reliable transportation and attendance is required.

Nice To Haves

• Experience entering and maintaining orders in an ERP (manufacturing software) system is highly desirable.
• Experience with artwork, Adobe Illustrator or working with printed or customized apparel or promotional products is a plus!

Responsibilities

• Respond promptly and effectively to customer phone calls, walk-ins and e-mails.
• Learn to enter customer orders into our ERP system (ShopWorks) for accurate, timely fulfillment.
• Assist customers and Outside Sales in entering and fulfilling orders for printed, embroidered and other customized clothing, team uniforms and sports equipment.
• Ability to learn pricing, product details, order entry and follow up for past due accounts.
• Interact effectively with others, in the office and in production.
• Support fellow team members.

Benefits

• A stable Monday-Friday, 8:30AM-5:00PM work schedule.
• Health, dental, and vision insurance.
• Life, short-term and long-term disability insurance.
• 401(K) retirement savings with 3% company match.
• Paid vacation and holiday time.
• Employee discount
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED