Customer Service/Inside Sales Representative

Daikin Comfort • Phoenix, AZ

18h • Onsite

About The Position

This role is responsible for providing superior customer service, managing sales, resolving conflicts, processing orders, managing relationships, and handling inventory. The representative will work closely with Territory Sales Managers and dealers to ensure customer satisfaction and drive sales. This position requires knowledge of the organization's policies, procedures, products, and services. Additional tasks may include warehouse assistance and forklift operation. Saturday hours are required during peak season, and on-call availability is necessary.

Requirements

• Must be knowledgeable of the organization’s policies, procedures, practices, products and services.
• Qualified Applicants must be legally authorized for employment in the United States.
• Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

• Forklift operation

Responsibilities

• Handle customer needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process.
• Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships.
• Work as part of a team to make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services.
• Recommend alternate products based on cost, availability or specifications as needed.
• Educate customers about product terminology, features and benefits to improve sales and customer satisfaction.
• Help the branch build its sales, including the new business component, by maintaining house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and/or discounts via outbound calls and in-house counter discussions.
• Conduct outbound calls of existing and lost customer accounts.
• Handle customer issues including warranties and returns.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies, under the direction of the Branch Manager.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or resolution of issues.
• Follow up, either verbally or in writing, to ensure customer satisfaction.
• Input and process orders and quote requests, handle cash.
• Coordinate deliveries as required, working with manufacturing, sales, distribution, and outside vendors as required.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Provide accurate information regarding availability of in-stock items.
• Conduct cycle counts as required.
• Replenish the showroom stock as needed.
• Perform other tasks as assigned, including assisting in the warehouse, loading and unloading product using the forklift.

Benefits

• Equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
• Compliance with all federal and state regulations and statutes pertaining to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed