Customer Service/Information Services Support Representative

PFG | Performance Good Group•Village of Great Neck, NY

10d

About The Position

Provides customer service and technical support to internal and external customers by processing orders, answering questions, resolving issues, and supporting office and warehouse systems. Serves as a primary point of contact for customer inquiries, sales support, transportation support, and I.S. support desk requests.

Requirements

High school diploma or equivalent required.
1–2 years of experience in a customer service, support desk, or related environment preferred.
Experience working in a high-volume phone environment and familiarity with office or warehouse systems is beneficial.

Nice To Haves

Knowledge of and skill in using computers and various office equipment, including phone systems, copy machines, and software applications.
Ability to communicate effectively with customers, employees, managers, and business contacts in a courteous and professional manner, both verbally and in writing.
Ability to listen carefully, assess needs, and provide accurate and timely solutions.
Ability to work with minimal supervision and manage multiple tasks or requests simultaneously while prioritizing effectively.
Ability to enter data quickly and accurately and check/correct own work.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to learn and apply company policies, procedures, and systems.
Ability to remain positive and professional in high-volume or challenging call situations.

Responsibilities

Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues.
Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees.
Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary.
Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems.
Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed.
Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs.