Customer Service Support Representative

VOLT•SAN DIEGO, CA

7d•Remote

About The Position

Volt is immediately hiring for a Customer Service Support Representative in San Diego, CA (Remote Position). This role involves answering incoming and outgoing phone calls, handling them directly, transferring them to a negotiator, or setting up Salesforce tickets. The position offers training and assistance in other tasks, including potential side tasks outside of Salesforce. Responsibilities include providing payment status on behalf of providers and working across multiple platforms. Tasks outside of Salesforce may include data entry, QA, attaching files and emails into bill records, working non-negotiator queues, providing coverage for absent teammates, or similar duties. Salesforce tasks may involve setting up tickets for call escalations, pulling bill images, locating provider phone numbers, and handling other negotiator or customer requests. This is a full-time opportunity.

Requirements

Have highly effective oral and written communication skills, including business email etiquette.
Excels in a highly collaborative environment where your input and insight are required and encouraged as part of a cross functional member.
Is comfortable learning to use various databases.
Role is across multiple platforms.
Experience handling multiple tasks/projects in a fast-paced environment.
Ability to dynamically prioritize.
Must be a self-starter with proven ability to work independently and within a team.
Must be able to work in multiple software platforms.

Nice To Haves

Having Auto Insurance background or Workers’ Compensation experience is a plus.

Responsibilities

Answering incoming and outgoing phone calls and either handling, transferring to a negotiator, or setting up Salesforce tickets.
Willing to train and assist in other tasks and take on one or two side tasks outside of Salesforce.
Provide payment status on behalf of the providers we negotiate with.
Tasks outside Salesforce may include data entry or QA, attaching files and emails into bill records, working non-negotiator queues, coverage when teammates are out of office, or other similar tasks.
Salesforce tasks may include setting up tickets for call escalations, pulling bill images, locating provider phone numbers, and handling other negotiator or customer requests.