Customer Service II
About The Position
Provide friendly, relevant, encouraging and reliable information and assistance to new and prospective commuter van customers. Educate and assist customers via phone, email and in person on the steps to join a van, set up a new van or find riders to fill a van. Orient customers to client program policies and procedures, Online features and expected group norms. Coordinate logistics of group formations via phone, email and online messaging. Respond via email to customers’ questions about current resources, potential new group, incentives, subsidies and other program logistics. Receive documents and enter data for applications and to update various electronic files with new participant information. Respond to and investigate emergencies, accidents, incidents and complaints. Coordinate and maintain automated record-keeping systems for participants. Process new start paperwork. Enter new data into Online system, ensuring complete and accurate data records. Communicate with new groups in formation. Finalize paperwork/start new van group. Contact groups and individual participants and log information into VIS to help retain existing participants. Gather data and prepare documents for monthly reports. Coordinate and attend employer events such as transportation fairs and outreach events to promote the program. Assist co-workers as assigned; perform other duties as assigned.
Requirements
- Provide friendly, relevant, encouraging and reliable information and assistance to new and prospective commuter van customers.
- Educate and assist customers via phone, email and in person on the steps to join a van, set up a new van or find riders to fill a van.
- Orient customers to client program policies and procedures, Online features and expected group norms.
- Coordinate logistics of group formations via phone, email and online messaging.
- Respond via email to customers’ questions about current resources, potential new group, incentives, subsidies and other program logistics.
- Receive documents and enter data for applications and to update various electronic files with new participant information.
- Respond to and investigate emergencies, accidents, incidents and complaints.
- Coordinate and maintain automated record-keeping systems for participants.
- Process new start paperwork.
- Enter new data into Online system, ensuring complete and accurate data records.
- Communicate with new groups in formation.
- Finalize paperwork/start new van group.
- Contact groups and individual participants and log information into VIS to help retain existing participants.
- Gather data and prepare documents for monthly reports.
- Coordinate and attend employer events such as transportation fairs and outreach events to promote the program.
- Assist co-workers as assigned; perform other duties as assigned.
Responsibilities
- Provide friendly, relevant, encouraging and reliable information and assistance to new and prospective commuter van customers.
- Educate and assist customers via phone, email and in person on the steps to join a van, set up a new van or find riders to fill a van.
- Orient customers to client program policies and procedures, Online features and expected group norms.
- Coordinate logistics of group formations via phone, email and online messaging.
- Respond via email to customers’ questions about current resources, potential new group, incentives, subsidies and other program logistics.
- Receive documents and enter data for applications and to update various electronic files with new participant information.
- Respond to and investigate emergencies, accidents, incidents and complaints.
- Coordinate and maintain automated record-keeping systems for participants.
- Process new start paperwork.
- Enter new data into Online system, ensuring complete and accurate data records.
- Communicate with new groups in formation.
- Finalize paperwork/start new van group.
- Contact groups and individual participants and log information into VIS to help retain existing participants.
- Gather data and prepare documents for monthly reports.
- Coordinate and attend employer events such as transportation fairs and outreach events to promote the program.
- Assist co-workers as assigned; perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
