Customer Service II
About The Position
This role involves providing information to callers regarding client fees for disposal and recycling, referring callers to appropriate agencies, assigning responses for illegal dumping, and providing information on reporting abandoned/junk vehicles. The position also manages the customer inbox, responds to emails, and educates/assists customers via phone and email on client program policies, procedures, online features, and group norms. Responsibilities include receiving documents, entering data for applications, updating electronic files, coordinating and maintaining automated record-keeping systems, entering new data into the online system, communicating with new groups in formation, gathering data for monthly reports, and assisting co-workers as assigned. Occasional on-site presence in Seattle may be required for team meetings (once per quarter).
Requirements
- Experience in customer service.
- Ability to educate and assist customers via phone and email.
- Proficiency in data entry and record-keeping.
- Familiarity with online systems.
- Ability to gather data and prepare reports.
Nice To Haves
- Experience with disposal and recycling fees.
- Knowledge of local agencies for referrals.
- Experience with abandoned/junk vehicle reporting.
- Experience with illegal dumping response assignment.
Responsibilities
- Provide information to callers regarding client disposal and recycling fees.
- Refer callers to other appropriate agencies.
- Assign Illegal Dumping responses.
- Provide information on reporting Abandon/Junk Vehicles.
- Manage Customer Inbox and respond to emails.
- Educate and assist customers via phone and email.
- Orient customers to client program policies and procedures, online features, and expected group norms.
- Respond via email to customers’ questions about current resources and other program logistics.
- Receive documents and enter data for applications.
- Update various electronic files with new customer information.
- Coordinate and maintain automated record-keeping systems for participants.
- Enter new data into Online system, ensuring complete and accurate data records.
- Communicate with new groups in formation.
- Gather data and prepare documents for monthly reports.
- Assist co-workers as assigned.
- Perform other duties as assigned.
Benefits
- Pay: $25.48 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
