Customer Service Home Agent - Temporary positions in Maine

L.L.Bean•Farmington, ME

81d•Remote

About The Position

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. Be the Friendly Voice of L.L.Bean L.L.Bean is seeking Seasonal Work-From-Home Customer Service Representatives who enjoy helping people and creating exceptional customer experiences. In this part-time, temporary role, you'll assist customers with orders, product questions, promotions, and problem resolution while delivering the legendary service that has defined L.L.Bean for generations. You'll work from the comfort of your Maine home office while helping customers enjoy the outdoors. Training classes begin in August and continue through October.

Requirements

Strong customer service and communication skills
Comfortable using technology and learning new systems
Ability to multitask across multiple applications
Problem-solving skills and attention to detail
Interest in helping customers find the right products and solutions
A quiet, dedicated home workspace located in Maine
Provide at least 24 hours of weekly availability
Be available on Mondays and Tuesdays during our most busy time Thanksgiving through Christmas
Be available for at least one weekend day
Windows - Windows 11 or newer (Windows S Mode not supported)
Mac - macOS 14 Sonoma or newer
Minimum 8 GB RAM
Two monitors with one being 17" or larger
Full-size keyboard with number pad
Mouse with scroll wheel
Webcam
USB headset with microphone
Power strip with surge protection
Minimum 25 Mbps download speed
Minimum 7.5 Mbps upload speed
Wired internet connection required
Computer must connect directly to modem/router via Ethernet cable
Must be physically located in Maine
Dedicated, quiet workspace free from distractions
Workspace must protect customer privacy and meet security standards
Ergonomic desk and chair required

Nice To Haves

Satellite internet (including Redzone Wireless) not permitted
Mobile hotspots not permitted
Wireless-only PC connections not permitted

Responsibilities

Answer customer calls and assist with orders, questions, and service needs.
Navigate multiple computer systems to process orders and resolve customer concerns.
Share product knowledge, promotions, and relevant recommendations.
Follow up with customers when appropriate.
Participate in ongoing training and coaching opportunities.
Deliver friendly, personalized service focused on customer satisfaction and retention.
Identify natural opportunities to introduce products and promotions.
Help customers take advantage of free shipping thresholds and special offers.
Suggest alternatives or better-value options when appropriate.
Adapt conversations based on each customer's needs and shopping goals.