Temporary Customer Service Agent

Rag & Bone • New York, NY

2d • $19 - $19 • Remote

About The Position

The role of the Temporary Customer Service Agent is to deliver best-in-class customer experience for the rag & bone community. You will be the first point of contact for all the rag & bone ecommerce customers as well as assisting with queries from the retail community. It is essential that you act as a brand ambassador to ensure outstanding service, shopping experience, and product expertise. This role is remote, working Monday-Friday 9am-6pm EST. This position will be starting November 2nd and is estimated to work for 11-12 weeks.

Requirements

• 1-2 years of multi-channel customer service experience, preferably in a DTC model
• Strong written and verbal communication skills
• Sales Driven with clientele experience
• Exudes a proactive, customer first, approach
• Capability to multi-task and operate multiple platforms simultaneously
• Strong organization and follow-up skills are essential
• Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

Responsibilities

• Support a best-in-class level of customer service through extensive product knowledge
• Ensure that an excellent customer experience is given to every customer
• Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications
• Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc.
• Meet KPI’s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals
• Work with internal colleagues to improve service, knowledge, and solve a customer’s query in a timely, efficient manner
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Maintain a knowledge and understanding of all Policy and Procedure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed