Customer Service / Fulfilment Specialist
About The Position
We're expanding our Customer Services team! You'll join a small but effective team who are responsible for delighting our clients at every turn, ensuring they experience superior service and speedy issue resolution. Working at our Grove City location, you will be a critical member of our global Client Services team. You will be taking calls and emails from our clients to answer questions, investigate issues and resolve them too. You will act as a first point of contact and provide support for all carrier related queries, ensuring an outstanding client experience, every time. You’ll work closely with our US operations teams to investigate and solve any issues such as missing items or damaged orders, and make sure every query is dealt with quickly and efficiently.
Requirements
- You have worked in a customer service/ contact centre role before
- Confident on the phone, and are capable of handling queries and managing client expectations
- People would describe you as an exceptional communicator
- You write a great email and pay attention to the details
- A true detective, you will be great at investigating issues and finding solutions
- You will have a great level of spoken and written English
- You thrive in a busy, fast paced environment!
Responsibilities
- Communicating with clients daily via email and phone to address queries related to order fulfillment and claims with professionalism.
- Build trusted relationships with clients and internal stakeholders to strengthen retention and collaboration.
- Champion J&J's culture code by challenging norms, creating innovative solutions, and delivering exceptional customer service that fosters loyalty.
- Perform additional duties as assigned.
Benefits
- $21.54 per hour (non exempt)
- Healthcare, dental, vision with generous employer premium
- Company paid life insurance
- Company paid BasiCare telehealth, legal, financial, and counselling
- Above average paid time off plus paid sick time
- Team lunches, parties & events
- Free fruit everyday
- Mental health first aiders to provide support when you may need it
- Our Zen Den - a dedicated, quiet space to relax, unwind, meditate or reflect.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
