Customer Svc Front End Mgr - Normal IL
About The Position
We are seeking an exceptional Customer Service/Front End Department Manager to join Meijer to support our Normal, IL Store location. The Customer Service/Front End Department Manager is responsible for overall team member engagement for those in their span of care. This role involves driving recognition, feedback, coaching, performance management, training, development, and succession planning. The manager will directly lead Leads and Team Leaders, while ultimately being accountable for area operations and financials, including shrink, productivity, safety, scheduling, forecasting staffing needs, and resolving team member and customer conflicts. The Customer Service/Front End Department Manager will focus on identifying and implementing process improvements and serving as a steward of the Meijer culture.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum 4+ years of retail/grocery or customer service experience.
- Progressive leadership experience preferred.
- A passion to provide industry leading service.
- Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
- Demonstrated ability to lead an organization that practices working safely at all times.
- Demonstrates proactive/creative thinking and applies it to the business.
- A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
- A strong business acumen.
- An innovative attitude to help Meijer set the industry standard.
- A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
Responsibilities
- Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
- Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team members as well as leadership roles.
- Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
- Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
- Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
- Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.
- May perform other duties as assigned or required.
Benefits
- Weekly pay
- Team member discount
- 401(k) with company contributions
- Paid parental leave
- Paid education assistance
- Development programs for advancement and career growth
- Medical/dental/vision
- 3 Weeks of Paid Days Off
- Child and Adult Care Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
