Customer Svc Front End Mgr - Danville, IL
About The Position
As a family company, Meijer serves people and communities, offering career and community opportunities centered around leadership, personal growth, and development. This role is for a Customer Service/Front End Department Manager at the Danville, IL Store location. The manager is responsible for overall team member engagement, including recognition, feedback, coaching, performance management, training, development, and succession planning. They will directly lead Leads and Team Leaders, and are accountable for area operations and financials such as shrink, productivity, safety, scheduling, staffing needs, and resolving team member and customer conflicts. The role involves identifying and implementing process improvements and upholding the Meijer culture.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum 4+ years of retail/grocery or customer service experience.
- A passion to provide industry leading service.
- Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
- Demonstrated ability to lead an organization that practices working safely at all times.
- Demonstrates proactive/creative thinking and applies it to the business.
- A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
- A strong business acumen.
- An innovative attitude to help Meijer set the industry standard.
- A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
Nice To Haves
- Progressive leadership experience preferred.
Responsibilities
- Engages with team members to ensure they receive appropriate onboarding, training, development, coaching, and feedback.
- Identifies talent and engages in career discussions to support store staffing and ensure a diversified talent pipeline for team member and leadership roles.
- Involvement in discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
- Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed to maximize sales and productivity, owning budget line items in the P&L.
- Drives safety and compliance throughout the store, including overall condition management and adherence to all compliance procedures.
- Ensures Team Leaders and Leads provide guidance, assign daily work assignments, and address training needs for team members.
Benefits
- Weekly pay
- Team member discount
- 401(k) with company contributions
- Paid parental leave
- Paid education assistance
- Development programs for advancement and career growth
- Medical/dental/vision
- 3 Weeks of Paid Days Off
- Tuition Free and Reimbursement Education Assistance
- Child and Adult Care Assistance
- Medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO)
- Paid parental leave
- Paid education assistance (including free education)
- Childcare subsidy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
