Customer Service Field Technician I

City of Clarksville • GAS and WATER 2215 Madison Street Clarksville, TN

6d • Onsite

About The Position

This is the first of three levels in the Customer Service Field Technician series. This is an entry-level position where incumbents perform a variety of semi-skilled and skilled work in the inspection and maintenance of water measurement infrastructure. Responsibilities may include inspecting, installing, and repairing water meters; repairing water meter leaks; responding to customer complaints; connecting and disconnecting water and gas services; completing various work orders utilizing ServiceLink software; maintaining a supply of tools and equipment; documenting activities; and completing standard reports.

Requirements

• High school graduate or GED equivalent.
• An equivalent combination of education and experience sufficient to perform the job's essential duties.
• Possession of a valid Class D Driver’s License.
• Knowledge of applicable tools, equipment, and vehicles utilized in the installation, repair, and maintenance of utility lines.
• Knowledge of customer service principles.
• Knowledge of City geography.
• Knowledge of Utility system operations.
• Knowledge of Recordkeeping principles.
• Knowledge of Computers and related software applications.
• Skill in utilizing and maintaining applicable tools, equipment, and vehicles.
• Skill in reading and interpreting GIS information.
• Skill in providing customer service.
• Skill in preparing operational records and reports.
• Skill in using a computer and related software applications.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Responsibilities

• Installs, replaces, and repairs water measurement infrastructures using various tools and equipment to include water meters; curve valves; yokes; meter boxes and other equipment.
• Utilize ServiceLink software to complete work orders in response to requests for service calls, determining most efficient routing to ensure completion of tasks within specified periods.
• Performs connections and disconnections of gas and water services in accordance with established procedures to include non-payment and reconnections.
• Lights gas pilot lights inside customer’s homes, including pilots for fireplaces, water heaters, and wall units.
• Maintains records and logs of operation and maintenance activities to include weekly vehicle and overtime reports.
• Monitors and maintains inventory, restocking supplies, and equipment, as necessary.
• Works after hours on-call for emergency situations on a rotating basis.
• Performs other related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED